Get in Touch
For questions, support requests, or feedback, reach out to us at support@ziweiastrology.ai.
Response Time
We aim to respond to all inquiries within 24–48 hours during business days. Priority support members (Sifu tier) receive faster response times.
What to Include in Your Message
To help us assist you as quickly as possible, please include:
- Your account email — so we can look up your account and membership status.
- A clear description of your question or issue.
- Screenshots (if applicable) — especially for technical issues or payment problems.
- Device and browser info — if you're experiencing a bug or display issue.
Common Topics
- Account & Login Issues: Password resets, Google OAuth problems, account recovery.
- Billing & Subscriptions: Payment questions, plan changes, refund requests. See our Refund Policy for details.
- Chart & Reading Questions: Birth time verification, chart accuracy, interpretation help.
- Feature Requests & Feedback: We welcome suggestions for improving the platform.
Community Support
For general Zi Wei Dou Shu discussions and peer support, visit our Community section where practitioners worldwide share insights and help each other.